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FAQ
Q: “How long does it take to receive my order?”
Usually, delivery occurs within 5 minutes, though it might take a bit longer during peak times with high order volumes. Rest assured, our delivery team is always on standby and ready to assist!
Q: “How do I purchase a villager from Nookmall?”
1. You need to have at least 6 villagers and an open plot on your island (Not in boxes) for a new villager to move in
2.💬Message us your order number through our live chat here. The Dodo code will be provided within 5-15 mins.
3. ✈️Fly to our island and follow our staff to the villager's home. Go in and invite the villager to move to your island 😊
2.💬Message us your order number through our live chat here. The Dodo code will be provided within 5-15 mins.
3. ✈️Fly to our island and follow our staff to the villager's home. Go in and invite the villager to move to your island 😊
Q: “Where can I find my order number?”
You can find your order number in both the confirmation email and your account page.
Q: “I ordered bells, but received gold nuggets.”
Bells are delivered as gold nuggets and royal crowns to speed up delivery. To receive the full amount of bells you ordered, sell them directly to Timmy or Tommy.
Note: Avoid selling them at the Drop-off Box, as items sold there will only fetch 80% of their value.
Q: “How can I catalog an item?”
Simply picking up the item automatically adds it to your catalog. After this, you should be able to order it through Nook Shopping.
